Refund and cancellation

We sell and export vehicles, many of which are pre-owned and sourced from Japanese auctions specifically for your Order. Because a Vehicle is often committed to, purchased or allocated on your behalf as soon as your Order is confirmed, cancellation rights are limited as set out below.

Where a deposit is required to secure a Vehicle or to bid on your behalf, the deposit is non-refundable once we have acted on it — for example once a bid is won or a Vehicle is allocated to you — except where we are unable to fulfil the Order for reasons within our control.

• Before we act on your Order and before Cleared Funds are received: you may request cancellation, and any amount received — less any non-refundable deposit and costs already incurred — will be refunded.
• After a Vehicle has been purchased or allocated on your behalf: the Order generally cannot be cancelled, as the Vehicle has been committed to you.
• After shipment has commenced or the BL has been released: the sale is final and no refund is available.

If we are unable to supply a Vehicle after your Order — for example the Vehicle is no longer available or fails export checks — we will notify you and refund the amount received for that Vehicle in full. This is your sole remedy in such a case.

Pre-owned Vehicles are sold as-is. Auction grades and inspection reports are opinions of condition, not guarantees. Normal wear, or minor discrepancies from a description, do not entitle you to a refund once the Order is confirmed, except where required by mandatory law.

• Approved refunds are returned via the same channel used for payment where possible, typically bank transfer.
• For international transfers, bank, correspondent and transfer fees are deducted, and refunds are made in the original currency where possible. We are not responsible for exchange-rate movements between payment and refund.
• Refunds are processed within [to be confirmed] business days of approval; the time for funds to reach you depends on the banks involved.

Vehicle payments are made by bank transfer against an invoice, which is not subject to card chargebacks. If you believe there is an error with a charge or refund, contact us directly at csd@bostantrading.com so we can resolve it promptly. Full terms are in our terms and conditions.