Refund and cancellation

This policy applies to every order placed with Bostan Trading Co., Ltd. and forms part of our terms and conditions, where capitalised terms are defined. It covers all three of the methods we accept — credit and debit card, online bank transfer, and telegraphic transfer (T/T).

Once we have received your payment and arranged shipment of the vehicle, the sale is final and the amount paid is non-refundable. We export vehicles: once funds have cleared we buy or allocate a specific vehicle to you, book freight against it and commit to a sailing. Those costs are incurred immediately and cannot be recovered, which is why the milestones in sections 5 to 7 below are firm.

Read those three sections before you pay. They set out exactly what happens at each stage, and sections 8, 9 and 10 set out the cases where you are refunded regardless.

Card payments. Refunds are returned to the card used for the original payment, through our payment provider. We cannot refund a card payment to a different card or to a bank account. Once we approve a refund we submit it within 3 business days; your card issuer then typically takes a further 5 to 10 business days to show the credit on your statement.

Online bank transfer and telegraphic transfer. Refunds are returned to the account the payment came from. We submit approved refunds within 7 business days. Sending, correspondent and intermediary bank fees are deducted from the refunded amount where the original payment was made net of such fees.

Refunds are made in the currency of the original payment. We are not responsible for exchange-rate movement between the payment and the refund.

Every refund returns to the original source of the funds — the card that was charged, or the account the transfer came from. This is a card scheme requirement, and it holds whoever sent the money: where we approved a payment from a third party under section 4, the refund goes back to that same third party, not to you.

Card payments appear on your statement as [to be confirmed]. If a charge you do not recognise appears under a different descriptor, it is not ours — contact us before disputing it.

Card payments must come from you. The cardholder must be the buyer named on the invoice. We do not accept a card payment from a third party — not a relative, an employer or an agent. Where we identify that a card payment came from someone other than the named buyer, it is refunded to the card it came from and the order does not proceed.

Bank and telegraphic transfers may come from a third party, with our written approval first. We know that currency controls and limited access to international banking mean a payment is often sent by a relative, an associate or a licensed money changer. That is ordinary trade and we accommodate it. Before you send the funds, tell us who will be paying and their relationship to you, and give us identification for the payer; we will confirm our approval in writing.

A third-party transfer that arrives without prior approval is held, not applied to your order, until we have that information. If we cannot obtain it, the funds are returned to the account that sent them, less bank charges.

If you cancel before we have placed a bid, purchased a Vehicle at auction, or allocated identified stock to you, you receive a full refund, including any deposit.

Once we have bid successfully, purchased, or allocated a specific Vehicle to you, that Vehicle has been bought on your behalf and the order cannot generally be cancelled. If you cancel at this stage:

• your deposit is retained;
• we refund the balance of anything you have paid, less costs we have actually and reasonably incurred — auction purchase and cancellation charges, domestic transport, inspection, storage, export preparation and freight booking fees;
• we will send you an itemised statement of those costs with the refund.

If we are able to resell the Vehicle, we will reduce the deducted costs accordingly and refund the difference.

Once your payment has cleared and we have arranged shipment — freight booked, the Vehicle delivered to the port, vanned or loaded, or the Bill of Lading issued — the sale is final. The order cannot be cancelled and the amount paid is non-refundable.

This applies however you paid, and it applies for the same reason in each case: the Vehicle is no longer ours to sell to anyone else and the freight cannot be unbooked. It does not affect sections 8, 9 or 10 below, which continue to apply after shipment.

If we cannot supply a Vehicle for any reason after your order is confirmed — including a failed auction purchase, damage before loading, or an export restriction — we will tell you promptly and refund every amount you have paid for that Vehicle in full, with no deduction. You may instead choose to apply the funds to an alternative Vehicle.

Pre-owned Vehicles are sold as inspected and as described. Auction grades and inspection reports are opinions of condition rather than guarantees, and minor cosmetic variation and normal wear are to be expected and are not grounds for a refund.

However, if a Vehicle differs materially from its description — wrong chassis number, undisclosed structural or flood damage, materially different mileage, or missing declared major equipment — tell us in writing by the earlier of 7 days from collection at the destination port, or 30 days from the Vehicle's arrival at that port, with photographs and any survey or port documentation. The second limb matters: if the Vehicle is never collected, the first would never start running.

Where we accept that a material discrepancy exists, we will agree with you either a price reduction, a repair contribution, or return of the Vehicle against a refund, depending on what is proportionate.

Our sales are mail-order sales (通信販売) under the Act on Specified Commercial Transactions (特定商取引法). That Act gives a buyer a default right to return goods within 8 days of delivery unless the seller clearly discloses its own return terms (返品特約).

We make that disclosure. Our 返品特約 is set out in full on the Specified Commercial Transactions Act notice and again above the pay button, so you read the terms before you commit rather than after. The 8-day default right therefore does not apply to your order, and the milestones in sections 5 to 7 govern instead.

Nothing in this policy excludes our liability for non-conformity of the Vehicle with the contract under the Civil Code (民法), or restricts any right you have that cannot lawfully be excluded under the Consumer Contract Act (消費者契約法) or the Act on Specified Commercial Transactions.

If you paid by card or online bank transfer and believe something has gone wrong, please contact us first at csd@bostantrading.com with your invoice and chassis number — most issues are resolved faster directly than through a dispute.

You retain your full right to raise a dispute or chargeback with your card issuer or bank. Nothing in this policy restricts that right. If a dispute is raised, we will provide the card issuer or bank with the order documentation, the invoice, proof of purchase and shipment, and the correspondence relating to the transaction.