Buyer protection
Warranty
Every vehicle purchased from us is eligible for our warranty, giving you protection after the vehicle arrives.
Warranty period
3 months or 3,000 km — whichever comes first
What is covered
Engine
- Internal engine components (pistons, crankshaft, camshaft, valves)
- Engine block and cylinder head
- Timing chain and tensioners
- Turbocharger and supercharger, where factory fitted
- Oil pump and water pump
Transmission
- All internal transmission gears and bearings
- Transfer case components on 4WD vehicles
- Automatic transmission torque converter
- Manual gearbox synchromesh rings
- Front and rear differentials
Electrical systems
- Alternator and starter motor
- Engine management unit (ECU)
- Anti-lock braking system (ABS) control module
- Air conditioning compressor
- Power window motors and central locking actuators
What is not covered
- Tyres, brake pads, brake discs and clutch plates (routine wear items)
- Filters — oil, fuel, air and cabin
- Wiper blades, bulbs and fuses
- Cosmetic damage — scratches, dents, paint chips and interior wear
- Glass and mirrors (cracks, chips or breakage)
- Damage caused by misuse, neglect, accidents or unauthorised modifications
- Routine service consumables — engine oil, coolant, brake fluid
- Damage from flooding, fire or other acts of nature
How to make a claim
- 1
Contact our support team
Call or email the warranty department within 24 hours of discovering the fault, quoting your order reference and chassis (VIN) number. Do not attempt any repairs before receiving authorisation.
- 2
Submit your claim
Complete the warranty claim form in your account dashboard. Upload photos or video of the fault, an inspection report from a qualified mechanic, and any relevant receipts.
- 3
Authorisation and resolution
Our team reviews your claim within 3 business days. On approval we arrange repair at an authorised workshop in your country, or issue a reimbursement.
Have a warranty question?
Our team is available Monday to Friday, 09:00–18:00 JST.